In This Special Episode #98 of Work Comp Talk, we come to you from VivaCon, our annual employee conference. Carmen hosts Founders of Pacific Workers Eric & Bilal in a Special Panel Discussion where they discuss the vision of Customer Service for their company. The vision that started it all for them as a small law firm and has now taken them to a much bigger vision, but one that has never changed it’s original goal. This panel is so important for you to understand why they have been so successful and they didn’t just want their employees to hear it, they wanted everyone to hear it.  

Eric shares his fascinating journey from the entertainment industry to co-founding Pacific Workers, where he has applied principles of luxury-level service to redefine customer care. His story emphasizes the importance of exceeding expectations, building trust, and delivering quality experiences through responsiveness and technical excellence.  

Bilal, reflecting on his transition from defense work to leading with empathy and compassion, underscores the significance of understanding client struggles. His perspective sheds light on how respect, trust, and authentic care can transform interactions and create lasting relationships with clients. 

Throughout the discussion, practical strategies are revealed for enhancing customer interactions. From clear and transparent communication to leveraging cutting-edge technologies like chatbots, Eric and Bilal demonstrate how businesses can stay ahead in an evolving landscape. They emphasize that while AI tools are valuable, the human touch remains irreplaceable in building trust and fostering genuine connections. 

Packed with real-life anecdotes and actionable insights, this episode highlights the critical role of continuous learning, adaptation, and innovation in delivering outstanding service. Whether you’re in a client-facing role or leading a team, you’ll discover valuable lessons on how to prioritize people, exceed expectations, and create a culture of excellence that drives long-term success. 

Do not miss this thought-provoking discussion that blends expertise, passion, and real-world strategies for elevating customer service to new heights. Tune in now to gain a deeper understanding of the power of trust, respect, and innovation in transforming client and coworker relationships